Key Responsibilities

- Respond to customer queries through phone, email, chat, and other communication channels.
- Understand customer concerns and provide accurate and timely solutions.
- Handle complaints professionally and ensure customer satisfaction.
- Follow up with customers regarding pending issues and requests.
- Maintain accurate records of customer interactions and complaints.
- Coordinate with internal teams to resolve customer issues.
- Provide customers with information about products, services, orders, and policies.
- Escalate complex or unresolved issues to the appropriate department.
- Maintain a positive and professional attitude while interacting with customers.

Required Skills

- Excellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Customer-oriented and patient approach.
- Basic computer knowledge and proficiency in MS Office.
- Ability to work independently as well as part of a team.
- Positive time-management and multitasking skills.
- Ability to handle difficult customers professionally.

📌 Client Relationship Officer (Chennai)
🏢 PINAKA ENTERPRISES
📍 Chennai