Key Responsibilities Make outbound calls and handle inbound calls from prospective Candidates. Explain all Documents, Certification, Eligibility Criteria. Understand Candidates needs and recommend suitable counceling. Follow up with leads generated through marketing campaigns. Maintain accurate records of calls, follow-ups, and conversions in CRM Achieve daily, weekly, and monthly calling and Documents completion targets Address queries and resolve basic concerns related to courses and admissions Build and maintain strong relationships with Candidates. Guide candidates to complete their required documents accurately and on time. Verify submitted documents and ensure all details are correct and complete. Provide counseling to candidates regarding certification process and next steps. Motivate and support candidates by sharing relevant industry knowledge and career advantages. Follow up regularly with candidates to help them complete pending formalities. Maintain proper records of document status, counseling updates, and lead progress in CRM. Work closely with the team to improve lead conversion and closure rate.