Job Description

This role requires a blend of technical expertise, leadership skills, and the ability to foster a collaborative and cutting-edge environment. We are looking for a Project Lead familiar with cloud-native and AI-native development practices. Our software is built around AI at its core—LLMs, agents, and retrieval systems—and runs on IaaS (Google Cloud/AWS/etc.), so familiarity with these environments and their managed AI services is a plus. Full ownership of your code will be encouraged, including deployment, testing, evaluation, and validation of both traditional and AI components. You will lead a team of software and AI engineers, coaching and mentoring them. Familiarity with CI/CD, test-driven development, and evaluation-driven development (eval harnesses for AI features) will be a benefit.

Responsibility Area: Leadership

- Manage individual contributors' daily tasks
- Mentor software and AI engineers to ensure high product quality across both deterministic code and AI/model behavior
- Perform detailed code reviews, including reviews of prompts, agent logic, and evaluation results
- Evaluate performance, provide feedback and constructive criticism to team members
- Set and track quarterly goals for all team members
- Assist with training and recruitment activities
- Provide status updates, weekly reports, and issue details to senior leadership as needed
- Participate in Root Cause Analysis for customer-reported issues, including failures rooted in model behavior, hallucinations, or data/retrieval quality
- Aid and support the coaching and training of other team members to ensure all employees are confident in the use of software applications and AI tooling
- Collaborate closely with cross-functional teams including product management, domain specialists, and engineering to define requirements and develop scalable AI-driven solutions




- Stay current with the latest advancements in AI and related technologies (new models, frameworks, and techniques), and proactively identify opportunities to apply them to our products and services

Responsibility Area: Software Development

- Develop intuitive AI-native software that meets and exceeds the needs of the company
- Development of technical specifications and planning, including model selection, prompt/agent design, and data/retrieval architecture
- Analyze and automate tests for software components prior to delivery, and build evaluation harnesses (accuracy, regression, and hallucination checks) for AI features
- Troubleshoot coding and model-behavior problems quickly and efficiently to ensure a productive workplace
- Follow secure software coding practices, including AI-specific safeguards (prompt-injection defense, data privacy, PII handling, and responsible-AI guardrails)
- Professionally maintain all software and create updates regularly to address customer and company concerns, including monitoring model performance and drift in production
- IaaS procedures and practices, including managed AI/ML services (e.g., Bedrock/SageMaker, Azure OpenAI, Vertex AI)
- Experience with Kubernetes and containerization is welcome; experience serving models or deploying inference/GPU workloads is a plus

Responsibility Area: Communication

- Communicate effectively and professionally in all forms of communication with internal and external customers
- Liaise with team members, management, and clients
- Be transparent about challenges, failures, and successes, including the limitations and non-deterministic nature of AI systems
- Deliver presentations and write progress reports for stakeholders, translating AI capabilities and trade-offs for both technical and non-technical audiences
- Actively seek ways to improve business software processes and interactions, including where AI and automation can add value

📌 Sr Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad