Job Description

We are looking for a Quality Assurance & UAT Engineer with solid experience in manual testing, UAT, dialer/outbound contact center testing, and end-to-end integration testing. The ideal candidate will validate business workflows, integrations, APIs, authentication processes, and dialer functionality while ensuring production readiness and a high-quality customer experience.

Responsibilities

- Plan and execute UAT and manual testing for enhancements, releases, and business workflows, covering positive, negative, boundary, and end-to-end scenarios.
- Review business requirements, user stories, acceptance criteria, and functional designs to create comprehensive test scenarios, test cases, and test scripts.
- Perform end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications.
- Test dialer and outbound contact center functionality, including campaigns, dialing modes, call routing, agent availability, dispositions, retry/re-dial logic, pacing, contact lists, campaign rules, and call outcomes.




- Validate MFA, SSO, identity verification, authentication, session management, and access-management workflows across positive and negative scenarios.
- Test APIs and integrations, validate request/response behavior and data flows, and use SQL or reporting tools where required for test-data validation.
- Identify, document, prioritize, track, retest, and validate defects through resolution using Jira, Azure DevOps, ALM, or similar tools; support root-cause analysis and defect triage.
- Coordinate regression and release testing, assess change impacts, validate acceptance criteria, and support production readiness, deployment validation, and post-release testing.
- Collaborate with Product Managers, Business Analysts, Technology, Development, Operations, and business stakeholders to clarify requirements, resolve issues, communicate testing status, and participate in Agile ceremonies.

📌 Quality Assurance & UAT Engineer – Dialer (Gurugram)
🏢 Miratech
📍 Gurugram