Job Description We are #hiring for Manager Key Accounts at DTDC Express Limited
n Title: Key Account Manager (KAM)
n Job Description:
n As a Key Account Manager (KAM) in the Ecommerce Vertical, your primary focus involves
n managing and nurturing client relationships, increasing the Share of Wallet, and facilitating
n seamless collaboration across internal teams. Additionally, you'll cultivate positive client
n experiences, ensuring strong business retention while actively seeking growth opportunities.
n This role requires outstanding communication skills, swift responsiveness, and a steadfast
n commitment to delivering excellent service support. Handling high-profile enterprise accounts,
n your role significantly influences maintaining and strengthening our firm's relationships with
n these clients.
n Key Responsibilities:
n Manage and nurture client relationships within the Ecommerce Vertical, focusing on
n increasing Share of Wallet and ensuring client satisfaction.
n Collaborate seamlessly with internal teams to address client needs promptly and
n efficiently.
n Develop a comprehensive client success roadmap outlining the entire client experience
n across various touchpoints, including the client engagement model, service precision, and
n SOP management.
n Regularly conduct weekly/monthly business reviews with clients, emphasizing and
n enhancing the service delivery experience.
n Escalate and resolve client-raised concerns promptly and effectively.
n Monitor performance against service level agreements, identifying and addressing
n potential issues for timely resolution.
n Maintain exceptional service quality, consistently exceeding client expectations at every
n touchpoint.
n Manage enterprise-level accounts with reputed brand names, understanding their
n business potential and ensuring the firm's solid association with these clients.
n Act as a liaison between the logistics firm and clients, ensuring effective communication
n and a deep understanding of their logistics needs.
n Collaborate closely with the Sales and Operations teams to align strategies and ensure
n seamless service delivery.
n Regularly assess established Key Performance Indicators (KPIs) and provide strategic
n insights and recommendations to optimize logistics processes and enhance client
n satisfaction.
n Proactively identify opportunities for growth and improvement within client accounts,
n striving to maximize their value and partnership with the firm by upselling and cross-
n selling.
n Prepare and deliver comprehensive reports on key account performance to internal
n stakeholders, offering valuable insights and actionable recommendations for further
n improvement.
n n Interested candidates can share resume at
n