Job Description ABOUT PIZZA 4P'S
n Pizza 4P's is a globally celebrated Japanese-Italian restaurant brand founded on the mission of 'Delivering Wow, Sharing Happiness.' Known for its artisanal pizzas, house-made cheeses, and East-meets-West flavors, 4P's operates across Vietnam, Cambodia, Japan, Indonesia, and India.
n ROLE PURPOSE
n The Head Chef is a senior multi-store leader responsible for overseeing and elevating Kitchen/ Food Operations across all assigned outlets. As the direct developer of Assistant Managers, the Head Chef is accountable for multi-store optimization of people, systems, financial performance, and culture — creating an environment where every store operates at a consistently high level of quality and stability.
n KEY RESPONSIBILITIES
n 1. Multi-Store Operations Management
n n Ensure consistent quality, speed, and hygiene across Pizza / Kitchen / Dessert sections in all assigned stores.
n Monitor QC, Speed, COGS, and Hygiene data for each store and lead improvement initiatives.
n Identify reproducibility gaps between stores and drive standardization efforts.
n Lead Food Operations setup for new store openings including SOP development, training, and QC systems.
n Own end-to-end store audit programs across all locations (food / service / cleanliness / safety).
n Convert audit findings into actionable Kaizen plans with clear owners, deadlines, and verification cycles.
n Maintain the ability to step into floor, kitchen, or pizza operations hands-on when needed — diagnose bottlenecks, demonstrate the 4P's standard, and coach teams to replicate it.
n n 2. People Development & Leadership Pipeline
n n Develop and coach Assistant Managers to achieve full independence and operational excellence.
n Build clear growth pathways for Leaders and Trainers within the area.
n Conduct monthly 1-on-1s, performance evaluations, and career development conversations with AMs.
n Own succession planning for Food Operations across all assigned stores.
n Ensure every store has a clear role clarity and capability map — who does what, what 'good' looks like, and what to improve.
n Drive a positive, inclusive, and motivated team culture aligned with 4P's core values.
n n 3. Strategy Execution & System Scaling
n n Analyze QC, Speed, Cost, and Guest Feedback data to drive area-wide continuous improvement.
n Implement and maintain standardized systems across stores — Recipe, SOP, QC frameworks, and training tools.
n Lead operational design for new menus, seasonal items, and special events.
n Embed 4P's Vision, Mission, and Core Values into all teams within the area.
n Create, update, and deploy SOPs where they do not yet exist (e.g., opening/closing, guest recovery, inventory control, escalation, hygiene).




n Build operational tools to drive execution consistency — audit checklists, shift handover templates, daily manager routines, training trackers, and weekly business review formats.
n n 4. Cost & Resource Management
n n Monitor and manage P&L; performance across all assigned outlets.
n Improve food cost, yield, and loss-rate KPIs across all stores.
n Strengthen order accuracy, inventory management, and supply chain coordination.
n Optimize multi-store shift planning and labor productivity.
n Oversee equipment usage, maintenance scheduling, and investment recommendations.
n Analyze sales data and develop strategies to drive revenue growth across locations.
n n 5. Cross-Functional Collaboration & Reporting
n n Partner with Service, SCM, HR, and Admin teams for area-wide operational optimization.
n Report performance insights and improvement proposals to Country leadership.
n Act as the bridge between field reality and company strategy — bringing frontline voices into leadership conversations.
n Coordinate cross-location scheduling, staffing, and resource allocation.
n Support new store openings and stabilize post-opening operations by building scalable standards and training systems.
n n 6. Guest Experience
n n Champion an exceptional guest experience culture across all locations.
n Monitor guest satisfaction metrics, online reviews, and NPS scores; lead corrective actions where required.
n Personally handle escalated guest concerns or VIP situations at any location.
n Actively build relationships with regulars and VIPs, and use guest insights to improve SOPs and operational standards.
n n ONBOARDING & TRAINING
n New joiners will go through a structured 3-month onboarding program:
n Month 1–2: Immersive on-the-ground training at a designated outlet — learning 4P's food operations, culture, and quality standards firsthand.
n Month 3: Gradual transition into full Head Chef responsibilities with mentorship from the Food Operations Manager.
n Ongoing: Regular learning sessions, leadership workshops, and Kaizen improvement initiatives.
n Output expectation by Month 3: Deliver first SOP pack + audit checklist + weekly business review routine.
n QUALIFICATIONS & REQUIREMENTS
n Experience
n n 8+ years of progressive experience in the F&B;, hospitality, or QSR industry.
n Minimum 4–5 years in a multi-unit or area management role overseeing multiple locations.




n Proven experience in Pizza / Kitchen / Dessert operations with deep understanding of improvement methods.
n Experience building SOPs and standards from scratch, or leading operational standardization in a growth-phase organization.
n Prior experience in fine dining, casual dining, or premium restaurant chains strongly preferred.
n Demonstrated track record of managing P&L;, driving food cost improvement, and leading teams.
n Experience in recent store openings and training system development is a plus.
n n Education
n n Bachelor's degree in Hotel Management, Business Administration, Hospitality, or a related field.
n MBA or postgraduate qualification in Operations or Business Management is a plus.
n n Skills & Competencies
n n Deep operational knowledge of Pizza / Kitchen / Dessert sections and quality improvement methodologies.
n Strong data analysis skills — QC, Speed, COGS, Guest Feedback, and People metrics.
n High-level coaching and mentoring capability for Assistant Managers.
n Logical problem-solving and prioritization in fast-paced, multi-store environments.
n Strong leadership and people management capabilities — inspires, coaches, and holds teams accountable.
n Project management skills — new stores, training systems, and area-wide initiatives.
n Crisis management capability in emergencies (safety, food incidents, operational disruptions).
n Commercially sharp with the ability to read financial reports and drive profitable action.
n Proficient in MS Office / Google Workspace; exposure to POS and scheduling systems preferred.
n Excellent communication skills in English (Hindi a plus).
n n Personal Attributes
n n Deep alignment with 4P's vision — 'Delivering Wow, Sharing Happiness' is a way of working, not just a tagline.
n Culture-first mindset: embodies Authenticity, Kaizen, Compassion, and Omotenashi.
n Acts as the 'owner' of the area — accountable for outcomes and team success.
n Demonstrates educational leadership: supportive, developmental, and respectful.
n Builds a transparent, positive, and open culture across stores.
n Provides direction rather than micromanagement, enabling team autonomy.
n Motivated to grow with the company in a high-growth phase while staying hands-on with operations.
n n WHAT WE OFFER
n n Market-competitive salary package (negotiable based on experience)..
n 18 days of annual leave per year.
n 50% internal dining discount across Pizza 4P's and other group brands.
n Private healthcare insurance.
n Travel allowances.
n Explicit career progression path within a fast-growing global restaurant group.
n A purpose-driven work culture built around happiness, craft, and community.
n

📌 Mumbai, Head Chef
🏢 Pizza 4P's
📍 Mumbai