- Handle customer orders through POS (Petpooja / KDS) system quickly and accurately.
- Collect payments via cash, UPI, credit/debit cards, and wallets.
- Issue bills, receipts, and refunds where required.
- Balance the cash drawer and reconcile transactions at the end of each shift.
2. Customer Interaction
- Greet customers politely and maintain a friendly, skilled demeanor.
- Handle billing queries, discounts, loyalty programs (Reelo, etc.), and offers.
- Resolve minor customer complaints and escalate issues to the manager if needed.