Position OverviewWe are seeking motivated and disciplined professionals to join our Debit Recovery team. The primary responsibility will be to recover overdue payments from customers while maintaining professionalism, empathy, and adherence to company policies. Preference will be given to candidates with prior DRA certification/experience, followed by non-DRA candidates with relevant recovery or collections background.
Key Responsibilities
* Contact customers with overdue accounts via phone, email, or field visits.
* Negotiate repayment plans and ensure timely collection of outstanding debts.
* Maintain accurate records of customer interactions and recovery progress.
* Escalate unresolved cases to senior management or legal teams as required.
* Achieve monthly and quarterly recovery targets.
* Ensure compliance with regulatory guidelines and company policies.
* Provide feedback and insights to improve recovery strategies.