- Key Job ResponsibilitiesOwn the complete NDR (Non-Delivery Report) resolution process for undelivered shipments.
- Proactively contact customers and confirm delivery issues, availability, address, and preferred re-attempt time.
- Drive successful delivery re-attempts and minimize RTO (Return to Origin) shipments.
- Update customer responses, delivery remarks, and resolution status accurately in the system.
- Coordinate closely with delivery executives, hub teams, courier partners, and operations teams for immediate resolution.
- Track high-priority and ageing NDR shipments and ensure closure within defined TAT.
- Analyze recurring NDR reasons and recommend corrective actions to improve delivery success rate.
- Maintain accurate MIS, daily trackers, and performance reports for NDR cases.
- Handle customer concerns professionally and ensure transparent,
- Strong communication, negotiation, and customer-handling skills.
- Excellent follow-up, coordination, and problem-solving ability.
- Good working knowledge of MS Excel and basic computer applications.
- Ability to manage high-volume cases and work effectively under strict TAT and targets.
- Strong attention to detail and accurate data-update skills.
- Hindi communication required; basic to good English preferred.
- QualificationMinimum 12th pass; Graduate preferred.
- Freshers can apply depending on company requirements.
- Previous experience in courier, logistics, customer support, or operations will be an advantage.