- Handle inbound/outbound international customer calls professionally.
- Understand customer requirements and provide accurate solutions.
- Maintain excellent communication and customer service standards.
- Follow call handling procedures, quality standards, and process guidelines.
- Maintain proper call records and update customer information.
- Meet assigned productivity, quality, and performance targets.
- Escalate complex customer issues to the appropriate team when required.
Requirements
- Excellent English communication skills – verbal and written.
- Comfortable working in a night shift.
- Good listening, problem-solving, and interpersonal skills.
- Previous experience in an international voice process/customer service is preferred.
- Freshers with strong communication skills may also apply.
- Candidates should be comfortable working from the HSR Layout, Sector 6 office.
Perks
- 5-day working week
- Incentives as applicable
- Growth and learning opportunities
- Professional work environment
📌 International Voice Process Agent (Bengaluru)
🏢 Mergen Infotech (OPC) Private
📍 Bengaluru
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