Reports To: Restaurant Manager / Assistant Manager
Job Summary:
- The Hostess is the first point of contact for guests and plays a key role in creating a positive first impression. Responsible for greeting guests warmly, managing reservations, seating arrangements, and ensuring a smooth guest flow in the restaurant.
Key Responsibilities:
- Welcome guests with a warm, courteous, and professional attitude.
- Service of alcohol would be major requirement
- Manage and maintain the reservation system (telephone, walk-ins, online bookings).
- Escort guests to their tables and present menus.
- Ensure accurate guest seating based on server sections and restaurant occupancy.
- Coordinate with service and kitchen teams to ensure efficient table turnover.
- Maintain the cleanliness and presentation of the hostess desk and entrance area.
- Handle guest inquiries and complaints promptly and professionally.
- Assist in monitoring guest satisfaction and feedback.
- Maintain up-to-date knowledge of menu, specials, and restaurant promotions.
- Follow all company policies, hygiene, and grooming standards.
Requirements:
- Minimum 1–2 years of experience in a similar role (preferably in fine dining or a 5-star hotel).
- Excellent communication and interpersonal skills.
- Well-groomed, confident, and customer-oriented.
- Proficient in English; additional languages are an advantage.
- Basic computer knowledge (POS / reservation systems).
- Adaptable to work shifts, weekends, and holidays.Apna <> Impresario II RCA on Applications & Way Forward