Job Description – Computer TechnicianPosition: Computer Technician – Laptop Refurbishment & Service

Location: Manikonda, Hyderabad

Working Hours: 9:00 AM to 6:00 PM

Employment Type: Full-Time

Job SummaryWe are looking for a Computer Technician with hands-on experience in laptop repair and refurbishment. The candidate will be responsible for the end-to-end refurbishment of used/refurbished laptops, from physical inspection and repair to painting, cleaning, QC and final readiness for sale or rental.

- Key Responsibilities1. Laptop Repair & TroubleshootingDiagnose and repair laptop hardware and software issues.
- Troubleshoot and replace RAM, SSD, HDD, battery, keyboard, display, hinges, charging ports, fans and other components.
- Perform motherboard-level/basic electronic troubleshooting where applicable.
- Install and configure Windows, drivers and required software.
- Perform BIOS configuration and hardware diagnostics.
- Resolve overheating, booting, charging, display and connectivity issues.
- 2. End-to-End Laptop RefurbishmentReceive and inspect used/lot laptops for refurbishment.
- Conduct complete physical, hardware and functional assessment.
- Prepare a refurbishment/repair requirement for each laptop.
- Dismantle, clean, repair and replace defective components.
- Upgrade RAM/SSD and other components wherever required.
- Perform internal cleaning, thermal paste replacement and fan servicing.
- Clean and restore laptop body, keyboard, screen and ports.
- Ensure the laptop is professionally refurbished and ready for deployment.
- 3. Laptop Painting & Cosmetic RestorationPerform laptop body painting and cosmetic restoration.
- Repair/prepare scratched, damaged or faded laptop covers before painting.
- Carry out proper surface preparation, sanding, masking and finishing.
- Ensure uniform and professional paint quality.
- Maintain proper safety and cleanliness standards while handling painting work.
- Perform final cosmetic inspection after painting.
- 4.



QC & Final TestingPerform complete Quality Control (QC) after refurbishment.
- Test display, keyboard, touchpad, camera, microphone, speakers, Wi-Fi, Bluetooth, USB ports, HDMI and charging.
- Check battery health and overall system performance.
- Verify Windows activation, drivers and required applications.
- Ensure there are no pending hardware or software issues before marking the laptop as Ready/Available for Rent or Sale.
- 5. Ticket ManagementAttend and manage repair/service tickets assigned to the technician.
- Update ticket status, diagnosis, action taken, parts used and resolution.
- Maintain proper service history against each asset/laptop.
- Follow TAT for completing assigned tickets.
- Ensure pending tickets have a proper reason and next action.
- Close tickets only after successful repair and QC.
- 6. Inventory & Asset ManagementMaintain proper records of laptops received for refurbishment.
- Track components removed, replaced and consumed.
- Update asset numbers and refurbishment status.
- Coordinate with the inventory/operations team for movement of laptops.
- Maintain proper segregation of New / Under Maintenance / Refurbishment / QC / Ready for Rent / Ready for Sale stock.
- Candidate Requirements1–3 years of hands-on experience in laptop repair and refurbishment preferred.
- Strong practical knowledge of laptop hardware.
- Experience with refurbished/used laptops or bulk laptop lots will be an advantage.
- Experience in laptop painting/cosmetic restoration is preferred.
- Good knowledge of Windows installation, drivers and troubleshooting.
- Ability to independently diagnose and resolve technical issues.
- Valuable attention to detail and quality.
- Ability to handle multiple laptops and service tickets simultaneously.

Ideal CandidateThe ideal candidate should be a hands-on technician who can independently take a laptop from “Received/Defective” → Diagnosis → Repair → Cosmetic Restoration/Painting → Cleaning → Software Installation → QC → Ready for Rent/Sale.

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