- Key ResponsibilitiesVisit customer locations as per assigned schedule.
- Conduct physical verification of telecom customer details, addresses, and supporting documents.
- Verify customer identity and installation feasibility as per company guidelines.
- Build and maintain positive relationships with customers and channel partners.
- Educate customers about telecom products, services, and documentation requirements.
- Capture geo-tagged photographs and verification reports using mobile applications.
- Submit verification reports accurately within defined timelines.
- Follow up with customers for pending documentation and issue resolution.
- Coordinate with backend operations, sales, and installation teams for seamless service activation.
- Ensure compliance with company policies, regulatory requirements, and quality standards.
- Report daily field activities and productivity to the reporting manager.
- EligibilityMinimum Qualification: 12th Pass / Diploma / Any Graduate
- Prior experience in telecom field verification, KYC, collections, sales, or customer service is preferred.
- Freshers with good communication skills may also apply.
- Skills RequiredGood communication and interpersonal skills.
- Ability to interact professionally with customers.
- Basic knowledge of smartphones and mobile applications.
- Familiarity with Google Maps and navigation.
- Positive documentation and reporting skills.
- Ability to work independently and meet daily targets.
- Strong problem-solving and customer handling skills.
- RequirementsTwo-wheeler with a valid driving licence (preferred).
- Willingness to travel extensively within the assigned territory.
- Basic knowledge of MS Office and mobile reporting applications.
- Key Performance Indicators (KPIs)Number of field visits completed per day.
- Verification accuracy and quality score.
- Turnaround Time (TAT) for report submission.
- Customer satisfaction and issue resolution.
- Compliance with process and documentation standards.
- Daily productivity targets achieved.
- CompensationFixed Salary
- Travel Allowance / Fuel Reimbursement (as applicable)
- Performance Incentives based on productivity and quality