● Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu).

● Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms.

● Manage Knowledge of replacing hardware parts of Desktop and Laptop as required.

● Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals.

● Perform routine checks to ensure peripheral devices are in optimal working condition.

● Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues.

● Assist users in accessing systems from various platforms and devices.

● Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity).

● Coordinate with the network engineering team for complex network issues.

● Install, configure, and provide support for Microsoft Office 365 and commonly used administrative desktop applications.

● Support email client configuration and troubleshooting across different platforms.

● Knowledge of outlook configuration, troubleshooting and windows installation

📌 Desktop Support Engineer (Ahmedabad)
🏢 BeeKayIT NetSec Solutions Private
📍 Ahmedabad