Job Description Job brief
n We are looking for a skilled sales operations executive to oversee the
n relationships of the company with its most important clients. You will be
n responsible for obtaining and maintaining long term key customers by
n comprehending their requirements.
n The ideal candidate will be be apt in building robust relationships with
n strategic customers. You will be able to identify needs and requirements
n to promote our company's solutions and achieve mutual satisfaction.
n The goal is to contribute in sustaining and growing our business to
n achieve long-term success.
n Responsibilities
n Develop trust relationships with a portfolio of major clients to ensure
n they do not turn to competition
n Acquire a thorough understanding of key customer needs and
n requirements
n Expand the relationships with existing customers by continuously
n proposing solutions that meet their objectives
n Ensure the correct products and services are delivered to customers in
n a timely manner
n Serve as the link of communication between key customers and internal
n teams
n Resolve any issues and problems faced by customers and deal with
n complaints to maintain trust
n Play an integral part in generating new sales that will turn into long-
n lasting relationships
n Prepare regular reports of progress and forecasts to internal and
n external stakeholders using key account metrics