Job Description Company Description
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n GETSETFIT is a health and wellness company helping people build healthier lifestyles through fitness, nutrition, and personalized support by building a virtual fitness community globally
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n Customer Support Specialist
n Onsite · Malad, Mumbai · Full-time
n Upto ₹40K
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n Immediate Joiner Preferred
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n About the Role
n We’re looking for a friendly, proactive, and solution-oriented Customer Support Specialist to be the first point of contact for our existing members.
n You’ll interact with customers primarily through WhatsApp, app chat, Instagram, and community groups , helping them with questions, concerns, and day-to-day support.
n Key Responsibilities
n n Respond to customer queries through WhatsApp, chat, Instagram, and community groups.
n Understand customer concerns and provide clear, timely solutions.
n Assist members with program, app, workout, nutrition, and account-related queries.
n Coordinate with internal teams to resolve customer issues.
n Follow up on unresolved concerns until closure.




n Proactively check in with customers and identify potential issues.
n Maintain a positive and supportive customer experience.
n Collect customer feedback and share recurring issues with the relevant teams.
n Help improve customer engagement, satisfaction, and retention.
n n We're Looking For
n n 1–3 years of experience in customer support, customer service, customer experience, or chat support .
n Excellent written English and strong communication skills.
n Patient, empathetic, and solution-oriented.
n Good problem-solving and interpersonal skills.
n Comfortable handling multiple customer conversations simultaneously.
n Ability to remain calm and professional while handling complaints.
n Proactive attitude with solid ownership and follow-through.
n Genuine interest in fitness, nutrition, and wellness.
n BYOD (Bring Your Own Device) policy.
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n If you enjoy helping people and making their experience better — let's talk.
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📌 Customer Service Specialist (Mumbai)
🏢 GETSETFIT
📍 Mumbai