Designation: Customer Support / Tele Sales Associate/ Booking Fulfilment Executive
Department: Sales
Employment Type: Full time
Location: Kolkata
Reporting To: Operations Manager
Key Responsibilities
Customer Support & Communication
- Respond to customer inquiries and concerns promptly, accurately, and professionally.
- Assist customers in placing orders/bookings
Booking Management & Verification
- Monitor and accept online bookings received through various booking channels.
- Contact customers promptly to verify booking details and other relevant information
- Ensure that every new lead receives a response and is closed or appropriately processed within shortest possible time
Service Provider Allocation & Dispatch Coordination
- Identify and allocate the nearest available therapist.
- Coordinate with therapists to ensure that they have received the booking details and are proceeding to the customer's location.
CRM & Record Management
- Maintain accurate and up-to-date records of all customer interactions, enquiries, bookings, sales, cancellations, and follow-ups in the CRM system.
- Ensure zero tolerance for missed leads, delayed responses, or untracked opportunities.
Customer Experience
- Handle customer concerns professionally and coordinate with the relevant team for timely resolution.
- Gather customer feedback and share relevant insights with management to improve service quality.
Qualifications
- Experience: Prior experience in chat support and customer service is mandatory. Prior experience with sales is an advantage.
- Technical Skills: Proficiency with CRM software and Microsoft Office.
- Language Skills: Strong communication skills in English (Verbal & Written), Hindi (Verbal) and Bengali (Verbal)
Skills & Competencies
- Communication: Strong verbal communication skills with a friendly and persuasive demeanour.
- Customer Focused: Excellent listening skills and the ability to empathize with customers' needs.
- Time Management: Efficient at managing time and handling multiple calls and follow-ups.
- Problem-Solving: Ability to handle objections and provide solutions to customer issues.
- Target-Driven: Self-motivated with a desire to achieve sales targets and contribute to team success.
Office Timing:
9 hours Shift (Weekly Off between Monday to Thursday)