Job Description HEAD OF COLLECTIONS
n (Build and scale the collections engine for a fast-growing MSME-focused NBFC)
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n Company: A Delhi-NCR-headquartered, RBI-registered NBFC (MSME lending)
n Location: Gurugram — work from office set up
n Experience: 10–15+ years
n Compensation: Competitive - details will be shared with shortlisted profiles
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n ABOUT THE COMPANY
n A Delhi-NCR-headquartered, technology-enabled NBFC on a mission to expand access to credit for India's underserved MSMEs and small businesses — combining a solid branch network with data-driven underwriting and a seamless digital experience. In just over four years, the company has scaled to roughly ₹750 Cr AUM, 150+ branches across 8 states, and six lending verticals, backed by a seasoned leadership team and marquee institutional investors.
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n It's a financial-inclusion story with genuine momentum, strong governance (Gold-level client-protection certified), and an award-winning, data-driven build. As the book scales, portfolio quality becomes mission-critical - and this role owns it.
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n THE ROLE
n We're looking for a Head of Collections to build and scale the collections function across digital and field channels. You'll drive portfolio quality, reduce delinquencies, optimise recoveries,



and build a high-performing collections organisation - all while balancing customer experience and regulatory compliance.
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n KEY RESPONSIBILITIES
n n Own collections strategy across early, mid, and late-stage buckets.
n Drive portfolio performance through data-led interventions, segmentation, and channel optimisation.
n Build and manage agency and field collections networks with strong governance.
n Partner closely with Risk, Credit, Product, Operations, and Technology to lift collection efficiency.
n Design scalable processes, dashboards, and KPIs to improve recoveries and minimise credit losses.
n Build and lead a high-performing collections team.
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n IDEAL PROFILE
n n 10–15+ years of collections experience in NBFCs, fintechs, banks, or digital-lending businesses.
n Strong grounding in retail / MSME lending and the end-to-end collections lifecycle.
n Experience managing large portfolios, external agencies, and technology-driven collections.
n Proven track record of improving collection metrics while keeping practices customer-centric and compliant.
n Strong analytical, operational, and people-leadership skills.
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📌 Head of Collections ( for a NBFC portfolio company) (Gurugram)
🏢 Z47
📍 Gurugram