Job Description Customer Success Manager
n Location: Noida / Indore, India
n Experience: 6-10 Years
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n About Kyvos
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n Kyvos is a leading Semantic Layer platform that enables enterprises to build trusted, governed, and AI-ready analytics at scale. Our platform powers Fortune 500 organizations by delivering consistent business metrics across BI and AI ecosystems
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n About Rol
n e
n : We're looking for a Customer Success Manag er to own and grow strategic enterprise customer relationships. You will help customers maximize the value of the Kyvos platform while driving renewals, expansion opportunities, and long-term customer succes
n s.This role is ideal for someone who enjoys partnering with enterprise customers, solving business challenges proactively, and contributing directly to revenue growt
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n h.
n Key Responsibiliti
n e
n n s: Manage a portfolio of enterprise customers throughout the post-sales lifecyc
n le.Build trusted relationships with business and technology stakeholde
n rs.Drive customer onboarding of use cases, adoption, and measurable business outcom
n es.Conduct Executive Business Reviews (EBRs) and strategic account planni




n ng.Own customer renewals and identify upsell and cross-sell opportuniti
n es.Monitor customer health, mitigate risks, and improve retenti
n on.Collaborate with Sales, Product, Engineering, and Professional Services tea
n ms.Champion customer feedback and advocate for customer success internal
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n ly.
n What We're Looking
n F
n n or: 6–10 years of experience in Customer Success, Account Management, Consulting, or Enterprise S
n aaS.Experience managing enterprise customers and commercial discussions around renewals and gro
n wth.Solid understanding of Data Analytics, AI, Cloud Data Platforms, or BI technolog
n ies.Excellent stakeholder management and executive communication ski
n lls.Analytical mindset with the ability to translate customer goals into business outco
n mes.Experience with Salesforce or similar CRM platforms is prefer
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n red.
n Preferred Experi
n e
n n nce: Exposure to Snowflake, Databricks, OpenAI, Anthropic, or modern AI/BI/data platf
n orms.Knowledge of Semantic Layer, Data Governance, or Enterprise AI solutions is an advan
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tage.

📌 Customer Success Manager (Kanpur)
🏢 Kyvos Insights
📍 Kanpur