Job Description This role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance.
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n Key Responsibilities:
n 1. Delivery Excellence & Operational Performance (35%) On-Time Delivery Ownership.
n • Ensure consistent achievement of delivery commitments across all projects and accounts.
n • Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence.
n • Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.
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n Resource & Capacity Optimization.
n • Lead workforce planning, forecasting, project allocation, and utilization management.
n • Optimize resource deployment to maximize productivity while maintaining quality standards.
n • Eliminate operational inefficiencies and reduce non-billable effort. Process Excellence
n • Develop scalable delivery frameworks, SOPs, and best practices.
n • Improve throughput and turnaround times through Lean operational practices.
n • Standardize planning and execution methodologies across teams.
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n Digital & Automation Adoption
n • Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows. • Drive technology adoption to improve productivity, quality, and delivery speed.
n • Identify opportunities for workflow digitization and process simplification.
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n 2. Quality Excellence & Continuous Improvement (30%) Build a Quality-First Cultur e
n • Transform quality from an inspection function into an organizational mindset.
n • Ensure quality ownership remains within delivery teams and not solely with QC functions.
n • Promote prevention-based quality practices across all programs.
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n Quality Management Framework.
n • Strengthen and continuously improve Quality Management Systems (QMS).
n • Define quality standards, review mechanisms, and process controls.
n • Ensure adherence to internal and client-specific quality requirements.
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n Root Cause Analysis & Corrective Actions
n • Institutionalize RCA methodologies to eliminate recurring issues.
n • Drive continuous improvement initiatives using data and quality metrics.
n • Create closed-loop feedback systems between production, QC, and customer teams.
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n Quality Performance Management Monitor and report:
n • First-Time-Right (FTR)
n • Rework %
n • Defect rates
n • Client escalations.
n • Customer satisfaction metrics
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n 3. Productivity & Profitability Management (20%) Productivity Leadership
n • Establish productivity baselines and improvement targets across business units.
n • Develop measurement systems for output, efficiency, and utilization.
n • Drive continuous productivity improvements through process optimization and workforce capability enhancement.
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n Operational Efficiency.
n • Identify and eliminate process waste, delays,



and effort leakages.
n • Improve delivery margins through effective utilization and workflow optimization.
n • Leverage automation and standardization to increase overall throughput.
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n Performance Analytics
n • Implement dashboards and KPI reviews for operational decision-making.
n • Conduct regular performance reviews with managers and team leaders.
n • Use predictive analytics for forecasting workload, capacity, and delivery performance.
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n 4. Client Success & Business Growth (10%) Strategic Client Partnership
n • Develop strong relationships with key clients across the US and UK markets.
n • Understand client business objectives and align delivery strategies accordingly.
n • Act as a trusted operational advisor for delivery and quality improvement initiatives.
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n Account Growth Support
n • Partner with Sales and Account Management teams to support account expansion.
n • Improve customer retention through consistent delivery performance and service excellence.
n • Identify opportunities for additional services, efficiencies, and value creation.
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n Governance & Communication
n • Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).
n • Present delivery, productivity, quality, and growth metrics to clients and leadership teams.
n • Ensure transparent communication of risks, actions, and improvement plans.
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n 5. People Leadership & Organization Development (5%)
n High-Performance Culture
n • Build a culture of accountability, ownership, discipline, and customer focus.
n • Establish transparent performance expectations linked to delivery, productivity, and quality outcomes.
n • Drive recognition and performance management programs.
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n Leadership Development
n • Coach and mentor General Leads, Team Leads, and future managers.
n • Build leadership succession pipelines for organizational growth.
n • Develop capabilities aligned with future Delivery Head requirements.
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n Candidate Profile
n Experience
n • 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.
n • Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments.
n • Proven track record of improving delivery performance, productivity, and customer satisfaction.
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n Quality & Process Excellence
n • Strong exposure to Quality Management Systems (QMS).
n • Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred.




n • Experience building or leading a Quality Center of Excellence (COE) is highly desirable.
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n Commercial & Operational Acumen
n • Strong understanding of utilization, productivity, project profitability, and operational metrics.
n • Experience with ERP and project planning systems such as NetSuite, Deltek, or similar platforms.
n • Expertise in dashboard reporting and data-driven decision-making. Client Management
n • Experience working with international clients, particularly in US and UK markets.
n • Demonstrated success managing strategic client relationships and governance programs.
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n Leadership Competencies.
n • Results-oriented and execution-focused.
n • Strong problem-solving and decision-making capabilities.
n • High accountability and ownership mindset.
n • Ability to influence stakeholders and lead organizational change.
n • Strong communication and team development skills.
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n Success Progression:
n Phase 1: Delivery Stabilization
n • Improve On-Time Delivery performance.
n • Strengthen Quality COE processes.
n • Increase First-Time-Right (FTR) metrics.
n • Improve resource utilization and delivery governance.
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n Phase 2: Productivity & Growth Acceleration
n • Drive measurable productivity improvements.
n • Reduce operational leakages and rework.
n • Embed automation and AI-driven workflows.
n • Support account expansion through exceptional delivery performance.
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n Phase 3: Enterprise Delivery Leadership
n • Lead multiple delivery functions and business units.
n • Own delivery, quality, productivity, and customer success at a broader organizational level.
n • Contribute to strategic planning, capacity expansion, and organizational growth initiatives. • Demonstrate readiness for owing Operations responsibilities.
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n Success Definition for the Role A successful Operations Manager at Indovance consistently delivers:
n • On-Time Delivery Excellence
n • Best-in-Class Productivity & Utilization
n • Superior Quality & Customer Satisfaction
n • Scalable Business Growth Through Operational Excellence
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n About Indovance: Indovance (founded in 2003) is a trusted offshore engineering services partner, providing specialized CAD drafting and design support to the global AEC (Architecture, Engineering, and Construction) industry. With headquarters in Apex, North Carolina, and a state-of-the-art offshore center in Pune, India, we deliver scalable, process-driven solutions across multiple engineering disciplines and time zones. At Indovance, precision meets innovation. Our teams handle internationally benchmarked projects with a focus on quality, collaboration, and accountability. We are a people-first organization where engineers gain global exposure, grow through real-world challenges, and build rewarding careers—empowering our clients to achieve their vision with confidence. For More details, please visit our website -
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📌 Operations Manager - Delivery Excellence (Pune)
🏢 Indovance
📍 Pune