- Manage and develop relationships with affluent, HNI and premium banking customers.
- Acquire recent customers and grow the existing customer portfolio through referrals and lead generation.
- Understand customers' financial needs, investment objectives and risk profiles.
- Offer suitable wealth management, investment, insurance and banking solutions based on customer requirements.
- Cross-sell products such as Mutual Funds, Insurance, Fixed Deposits, Demat/Investment products, CASA and other retail banking products.
- Achieve assigned sales, revenue, AUM and portfolio growth targets.
- Maintain regular contact with customers through calls,
meetings and relationship-building activities.
- Identify opportunities for increasing customer wallet share and product penetration.
- Ensure high levels of customer satisfaction and retention.
- Coordinate with internal teams such as Investment, Operations, Credit and Service teams for smooth customer servicing.
- Maintain accurate customer records and ensure compliance with KYC, AML and internal banking policies.
- Monitor portfolio performance and provide relevant financial/investment updates to customers.
- Handle customer queries, escalations and service requirements effectively.