Job Description Customer Support Executive - Tilt Intimates
n Company - Tilt (www.letstilt.com , @lets.tilt on Instagram)
n Location: Marol, Andheri East, Mumbai, In-office
n Experience: Freshers
n Type: Full-time
n Salary – ₹18,000-22,000/month based on experience
n About Tilt:
n Tilt is a bold and body-positive Indian lingerie brand doing things differently — from radically
n comfortable bras and underwear to unfiltered conversations with real women. We're looking for a
n customer-obsessed, sociable Customer Experience Associate to join our team.
n What you'll do:
n ● Handle customer calls daily — answering queries, solving issues, and making sure customers feel
n heard and valued.
n ● Manage returns and exchanges, ensuring the process is smooth and efficient.
n ● Collect and share customer feedback with the team to improve products and service.
n ● Support new user engagement by guiding first-time customers through their Tilt journey.
n ● Help with retention efforts by following up with customers and building positive relationships.
n ● Maintain accurate records of interactions and ensure timely resolution of all requests.
n Qualifications
n ● Strong communication skills in English and Hindi (other regional languages a plus).
n ● Empathetic, patient, and solution-oriented when dealing with customers.
n ● Basic familiarity with Excel/Sheets for tracking customer cases.
n ● Organised and reliable, with the ability to handle multiple calls and tasks daily.
n ● Enthusiastic about Tilt's mission and comfortable representing the brand over the phone.
n Perks:
n ● Work with a brand that celebrates real bodies and bold ideas
n ● Be the voice of Tilt for our customers
n ● Young, team-oriented team (with great snacks and chaotic energy)
n ● Opportunity to grow into larger roles as the company scales
n Other specifics:
n ● Salary – ₹18,000-22,000/month based on experience
n ● Work from the office in Marol, Andheri East | 6 days a week, Monday to Saturday
n ● Immediate joining
n Please read the entire job post and check out all company details before applying.
n Applications sent to will get first preference.