Job Description Senior Manager – Security Operations
n n JOB DESCRIPTION
n n Job Title: Senior Manager – Security Operations
n Department: Engineering and Operations
n Location: Mumbai
n Reporting: Director, Global Security Operations
n Job Type: Full Time
n Shift: US Hours
n n PRE-REQUISITES
n n n Passionate for security
n Hands-on experience with Security products and technology
n Strong people management skills
n Possess customer centric approach with empathy
n Managed Network and Security "24x7" support experience on global large-scale networks
n Robust communication, presentation and customer handling skills
n Ability to offer technical and experience-based advice to executives, colleagues and subordinates
n Proven ability on security automation
n Technical expertise in multi-vendor environment
n Firewall: Palo Alto, Fortinet, Checkpoint
n VPN: SSL VPN Global Protect, Cisco Anyconnect
n SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
n NAC: Aruba Clear Pass, Cisco ISE
n Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler
n SIEM
n n n RESPONSIBILITIES
n n n Manage Security Operations Center 24x7
n Security Device Management for global enterprise large scale customer
n Manage team of Security Engineers
n Handle Incident, Problem and Change Management as per ITIL framework
n Handle technical escalations
n Manage ticket queue, participate in Severity 1 and Severity 2 tickets
n Create Service Improvement Program
n Create and Present Root Cause Report for security incident
n Act as point of contact for large clients
n Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
n Lead Patch Management process on all Security devices
n Act as lead for Security Incidents and owner for investigation as well as follow-up actions
n Build and present weekly/ monthly/ quarterly performance reports and measurement metrics
n Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
n Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
n Mentor and conduct training programs
n Create and present annual evaluations, performance development plans and KRAs
n Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles
n n n TRAINING AND CERTIFICATION
n n n PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH
n n n EXPERIENCE
n n n Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment
n n n EDUCATION
n n n Bachelor in Engineering - Computers/Electronics/Communication or related field
n Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
n n INDGN2026