Job Description Department: Customer Success
n Designation: Front Office Executive
n Location: Bangalore
n Reporting To: Senior Manager - Customer Success
n Role & Responsibilities:
n n Manage all aspects of day-to-day service delivery during working hours.
n Advise Front Office Management on escalated issues during the shift and ensure timely resolution.
n Ensure immediate response to all priority calls and follow the defined escalation process.
n Conduct regular rounds of the front office, lobby, and restrooms to ensure high standards of housekeeping and upkeep.
n Greet visitors and clients with a friendly, skilled, and courteous approach that reflects the client's corporate image.
n Ensure site personnel are notified promptly upon guests' arrival.
n Issue visitor badges, temporary cards, service badges, and new joiner ID/access cards; follow up for timely return with relevant stakeholders.
n Ensure visitor admission is properly authorized and maintain accurate visitor records/logbooks.
n Assist visitors with special needs, including those with disabilities, to ensure a comfortable experience.




n Ensure cleanliness and presentation of the lobby, lifts, and other public areas.
n Handle client and visitor complaints, feedback, and related issues; communicate to the next level as per the escalation matrix.
n Manage and support soft services tasks as per operational requirements.
n n Skillset required:
n n Excellent verbal and written communication skills.
n Strong customer service orientation with a professional demeanour.
n Good problem-solving and decision-making abilities.
n Quick learner with the ability to work independently and stay self-motivated.
n Confident in interacting with and presenting to clients.
n Hands-on experience in visitor and front office management.
n Working knowledge of facility/office management processes.
n Knowledge of parking management and visitor management systems (preferred).
n n Experience (Years) required:
n 2+ Years of work experience
n Qualification:
n Graduate/ Hotel Management Graduate

📌 Front Office Executive (Bengaluru)
🏢 Simpliwork
📍 Bengaluru