Assist in software implementation, provide basic technical support, and ensure smooth system usage at client locations through effective coordination and timely issue resolution.
Key Responsibilities
1. Assist in installation, configuration, and deployment of software at client locations
2. Support troubleshooting of basic technical issues and escalate complex cases
3. Respond to support tickets and ensure timely updates and closure
4. Coordinate with clients and internal teams during implementation and support
5. Provide user guidance during system usage and post-implementation support
6. Maintain documentation of activities, issues, and resolutions
7. Follow internal processes and compliance requirements
Travel Requirement (Mandatory)
1. Travel to client locations for implementation, system support, troubleshooting, and user assistance
2. Willingness to travel on short notice based on project requirements is mandatory
Core Competencies Basic Technical Understanding; Problem-Solving ; Communication ; Customer Focus; Team Collaboration ; Learning Agility
Ideal Candidate Profile
Graduate in Engineering / IT / relevant field (or equivalent)
Basic knowledge of software systems and troubleshooting
Positive communication and interpersonal skills
Willingness to learn and work in a field-based environment
- Updated resume with photograph
- Educational documents – 10th, 12th and UG/PG mark sheets
- Relevant certifications, if any
For Experienced Candidates:
- Updated resume with photograph
- Educational documents – 10th, 12th and UG/PG mark sheets
- Relevant certifications, if any
- Last 3 months' payslips or bank statement
- Experience/relieving letter
Note: Willingness to travel to client locations based on project requirements is mandatory for this position.
📌 Walk-in || Implementation & Support Engineer (Salem)
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📍 Salem
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