- Minimum 1 year of International Voice /Chat experience (Mandatory)
- Excellent written and verbal communication skills
- Solid technical troubleshooting skills
- Customer-focused approach with excellent problem-solving abilities
Roles & Responsibilities
- Provide technical support to customers through Chat Support
- Troubleshoot issues related to Apple Mac, iPhone, iPad, Apple ID, iCloud, and macOS
- Assist customers with product setup, software installation, activation, and account configuration
- Diagnose and resolve hardware, software, connectivity, and application-related issues
- Guide customers through step-by-step troubleshooting to achieve first-contact resolution
- Escalate complex technical issues to the appropriate support teams
- Document customer interactions accurately and ensure SLA compliance
- Deliver an exceptional customer experience while maintaining quality standards
Call & Book Your Interview Today!
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📌 Walk-in || Hiring Technical Support Advisor For Chat Support !!Non Voice (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru
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