Key Responsibilities

- Provide first-level technical support for desktops, laptops, printers, scanners, barcode devices, and other IT peripherals.

- Install, configure, troubleshoot, and support Microsoft 365 (Office 365) applications, including Outlook email configuration.

- Install, configure, and troubleshoot Windows 10 & Windows 11 operating systems.

- Install and support antivirus software, Microsoft Office, email clients, and other business applications.

- Perform hardware diagnostics and troubleshooting for desktops, laptops, printers, scanners, barcode machines, and related devices.

- Manage desktop and laptop patching activities and ensure systems are updated with the latest security patches.

- Troubleshoot network connectivity and application-related issues.

- Assist in configuring and supporting video conferencing solutions.





- Possess basic knowledge of UPS systems and electrical earthing concepts.

- Resolve user issues through phone, email, chat, and remote support within defined SLA timelines.

- Collaborate with L2/L3 support teams for issue escalation and timely resolution.

- Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system.

- Manage user expectations by providing timely updates on issue status and resolution timelines.

- Follow IT support processes, security policies, and operational procedures

Desired Candidate Profile

- Should be self-motivated and a self-starter

- Should be able to thrive in a performance-driven environment

- Positive communication skills

- Male candidates only

📌 Walk-in || Desktop Support Engineer (Chennai)
🏢 Net Access India
📍 Chennai