Customer Support Executive Government Inbound Process | Fixed Sunday Off | Government Holidays | Noida
ICCS DigX Ltd. is hiring Customer Support Executives for a stable inbound voice process supporting a government project in Noida.
Why join this process?
- Fixed Sunday off—no rotational weekly off
- Up to five Sundays off depending on the calendar
- Government holidays as applicable to the process
- Inbound customer-support role—no outbound sales
- Stable and structured government-support process
- Skilled BPO working environment
Job details
- Location: Noida, Uttar Pradesh
- Process: Government Inbound Voice Process
- Monthly salary: 13,500
- Experience: Minimum one year
- Qualification: Graduate in any discipline
- Employment type: Full-time
- Weekly off: Fixed Sunday
- Joining preference: Immediate joiners
Key responsibilities
- Handle incoming customer calls professionally.
- Understand customer queries and provide accurate assistance.
- Resolve queries according to approved SOPs and process guidelines.
- Maintain accurate customer-interaction records.
- Escalate unresolved or complex cases to the appropriate team.
- Meet defined attendance, productivity, quality and customer-service standards.
- Maintain confidentiality and comply with data-security requirements.
Candidate requirements
- Graduate in any discipline.
- Minimum one year of experience in inbound voice, customer support, customer service, BPO or call-centre operations.
- Good Hindi communication and basic English communication skills.
- Strong listening and customer-handling ability.
- Basic computer and data-entry knowledge.
- Willingness to work from the Noida office.
- Immediate joiners will be preferred.