We are looking for confident and energetic candidates to join our team as Banking Process Associate. This role offers an excellent opportunity to build a career in the banking sector by gaining strong customer service and sales experience while working with a reputed private bank.
Key Responsibilities
- Customer Assistance: Handle inbound/outbound calls, chats, or emails regarding customer banking queries, account status, and transaction histories.
- Issue Resolution: Troubleshoot and resolve customer complaints related to credit/debit cards, net banking, UPI/digital payments, and loan inquiries.
- Product Guidance: Educate customers on digital banking features, mobile apps, and financial products/services and achieve assigned targets and earn performance-based incentives
- Compliance & Data Security: Strictly follow banking compliance rules, privacy guidelines, and verification procedures to protect sensitive customer data.
- Documentation: Accurately log customer interactions, escalation tickets, and resolution details in the CRM system.
Qualifications & Skills Needed Required:
- Education: Any 12th pass can apply except Tech. Graduates (B.Tech/B.E/BCA/Pharma).
- Communication:
Decent verbal and written communication skills in English and Hindi.
- Customer Orientation: Strong active listening, empathy, and problem-solving abilities.
- Technical Aptitude: Basic computer literacy and typing skills.
Salary: Fresher - 17.5k to 19k CTC (Based on Interview Performance)
Experience - 18.5k to 21k CTC (Based on Interview Performance)
Additional Benefits
- Attractive performance-based incentives over and above salary.
- Shuttle facility available.
- Rotational Day Shift. No Night Shift.
- 6 days working with rotational weekly off
- Chance for top performers to move to direct bank payroll
NOTE: -
- SHINING STARS ITPL DO NOT CHARGE ANY FEES FROM THE CANDIDATES
- Applicants must not have any pre-determined leave requirement in this month or in the next 3 months.
Contact Details - Indrajeet (phone hidden) (Call/WhatsApp) Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change.
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