We are looking for energetic and detail-oriented professionals for our US Lead Verification Process. The role involves handling inbound and outbound calls, verifying customer details, validating intent, and ensuring compliance with TCPA and client-specific guidelines. The candidate will play a critical role in ensuring high-quality verified leads for clients across Insurance, Healthcare, Financial, and Home Services verticals.

Key Responsibilities

1. Lead Handling &
- Contact

- Handle inbound calls to verify leads.

- Engage with customers using approved scripts and disclosure statements.

- Maintain a professional and customer-friendly communication approach.

1. Identity &
- Intent Verification

- Verify customer identity and eligibility criteria.

- Confirm genuine interest in products/services.

- Capture and record TCPA-compliant consent.

1. Data Capture &
- Disposition

- Accurately update lead status in CRM systems:

o Verified o Not Interested o Callback o Do Not Contact o Invalid

- Ensure structured and error-free data entry.

1. Compliance &
- Quality

- Adhere to US compliance standards (TCPA, HIPAA where applicable).

- Follow client-specific scripts and validation checklists.

- Maintain high QA scores through accurate and compliant calls.

1. Coordination &
- Reporting





- Work closely with QA and Team Leads for feedback and improvement.

- Meet daily productivity and quality targets.

- Ensure timely disposition and real-time CRM updates.

Process Coverage (Domains)

Candidates may work across:

- Insurance: Auto, ACA, Medicare, Life, Health

- Healthcare: CGM, DME, Medical Devices, Genetic Testing

- Financial: Personal Loans, Debt Relief, Credit Repair, Mortgage

- Home Services &
- Legal: Solar, Roofing, HVAC, Personal Injury

Eligibility Criteria

Education

- Any Graduate / Undergraduate with relevant experience

Experience

- Experience in BPO / Call Center / Lead Verification / Tele-calling

- 1-3 years experience in US Lead Verification process

Required Skills

- Excellent English communication skills (verbal & listening)

- Strong convincing and probing skills

- Basic computer knowledge (CRM, data entry)

- Ability to handle objections and customer queries

- Attention to detail and accuracy

Preferred Skills

- Experience in US Voice Process / Sales / Lead Generation

- Knowledge of TCPA compliance

- Familiarity with Healthcare/Insurance/Financial products

Pay: ₹23,000.00 - ₹25,000.00 per month

Experience

- International Client Handling: 2 years (Required)

Shift availability

- Night Shift (Required)

Work Location: In person

📌 US Lead Verification Specialist (Kondapur)
🏢 Homes by Agarwal
📍 Kondapur