We are a U.S.-based CPA and tax consulting firm looking for a highly professional Client Service Executive to communicate with our U.S.-based clients.

This is primarily a voice and client-coordination position. You will be the first point of contact for many of our clients and must have excellent spoken English, confidence on the phone, patience, and a professional communication style.

Prior accounting or tax knowledge is not required. Training will be provided.

Role & responsibilities

Answer incoming calls from U.S. clients

- Make outbound follow-up calls to existing and prospective clients
- Schedule and confirm client appointments
- Take accurate and detailed messages
- Follow up with clients regarding pending documents and information
- Explain basic administrative processes to clients
- Route tax/accounting questions to the appropriate professional
- Update client information and call notes in our systems
- Coordinate with our U.S. and India teams
- Follow established call scripts and client-service procedures
- Maintain strict confidentiality of client information
- Handle difficult or frustrated clients professionally

Preferred candidate profile Who We Are Looking For

- Excellent spoken English is the #1 requirement.
- Clear and easily understandable pronunciation
- Confidence speaking with U.S.-based clients




- Strong customer-service skills and professional telephone etiquette
- Ability to understand different U.S. accents
- Good computer and typing skills
- Strong attention to detail
- Reliable attendance and ability to work U.S. business hours
- Ability to learn current software and processes quickly

Preferred Experience
- International BPO / International Voice Process
- U.S. customer service
- U.S. healthcare process
- U.S. banking or financial-services process
- U.S. technical support
- International call center
- Appointment scheduling
- Customer retention or client support
- Freshers with exceptional spoken English may also apply.

Important

- This is NOT a sales-only telecalling position. We are looking for someone who can become a professional client-service representative for a U.S. CPA firm and build long-term relationships with our clients.

How to Apply
- Please submit your resume along with a 60-90 second English voice recording introducing yourself and answering:
- 1 Your name and current city
- 2 Your previous international voice/customer-service experience
- 3 Why you believe you would be good at communicating with U.S. clients
- 4 Your availability to work U.S. hours
- Applications without a voice recording may not be considered.

📌 US Client Service Executive (Hyderabad)
🏢 Express Global Business Outsourcing Services (opc)
📍 Hyderabad