Role Overview

As an Analyst Compensation &

Benefits Operations, you will be responsible for independently managing employee benefits and compensation transactions in a shared services environment supporting U.S employees. This role requires strong process knowledge, attention to detail, and the ability to handle complex cases while ensuring compliance with client policies and U.S regulatory requirements. You will also act as a process SME for specific scenarios and support continuous improvement initiatives.

Location: Chennai, India (Work from Office)

Shift: US Night (5 Days a week)

Experience: 1 - 6 Years

Region Supported: United States (US)

Key Responsibilities

1.US Advantages Life cycle (Health, Dental, Vision, Life, COBRA 401K,)

Manage enrollments, terminations, and QLEs

Maintain and validate employee benefits & pay data

Managing and having a understanding of Annual enrollment and call employee for any query related update.

Execute compensation changes (Salary Change, Promotion, Incentives, Commissions)

1. Case Management & Service Delivery

Manage end-to-end tickets within SLA Resolving employee queries with accuracy

Handle moderately complex cases independently

Ensure high-quality employee experience

1. Data Accuracy & Issue Resolution

Perform data validation in Workday and vendor systems Conduct quality checks for error-free processing





Investigate discrepancies and support root cause analysis

Identify recurring issues and suggest improvements

1. Compliance & Coordination

Ensure compliance with HIPAA, IRS, and client policies Maintain confidentiality of employee data

Coordinate with payroll for pay-impacting changes

Liaise with vendors for issue resolution

1. Reporting & Process Support

Support reporting and performance metrics Act as SME for process-related queries

Contribute to SOP updates and process improvements

Qualifications:

Education: Graduate in any discipline

Experience: 2 - 7 years in HR Operations / Compensation & Benefits / Shared Services

Domain Expertise: Good understanding of U.S. Benefits and Compensation lifecycle

Tools & Systems:

Workday

Google Suits

Microsoft Excel

Core Skills:

Strong attention to detail and accuracy

Analytical thinking and problem-solving skills

Experience in case management tools

Effective communication and stakeholder handling

Ability to manage multiple priorities independently

Candidates can share their updated CV to [email protected] or whatsapp at (phone hidden)

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📌 US Benefits Health & Welfare (Associate / Sr. Associate) (Chennai)
🏢 Sutherland
📍 Chennai