Voice / Chat Process | UK / US Shifts | Pune Work from Office
Location: Pune
Process: Voice / Blended International Customer Support
Shift: Rotational UK / US Shifts
Weekly Off: Rotational
HR Contact: HR Prajakta
Call / WhatsApp: 85309 21444
WE ARE HIRING JOIN OUR INTERNATIONAL CUSTOMER SUPPORT TEAM!
Are you confident in English communication and passionate about customer service?
Heres an chance to work with global clients across Healthcare, Insurance, Utility, Retail and Collections processes while building a strong career in the international BPO industry.
This role is ideal for professionals who want to gain international exposure, develop customer-handling expertise, and grow in a performance-driven environment.
KEY RESPONSIBILITIES
- Handle inbound and outbound customer interactions for international clients.
- Understand customer concerns and provide accurate, timely resolutions.
- Deliver a professional and personalized customer experience.
- Maintain excellent communication, empathy and service standards.
- Accurately document customer interactions and follow process guidelines.
- Coordinate with internal teams whenever escalation or additional support is required.
Excellent spoken English and strong customer-handling skills
- Good interpersonal, analytical and problem-solving abilities
- Comfortable working in rotational UK / US shifts
- Willing to work from office in Pune
SALARY & CAREER GROWTH Freshers: Up to 4.5 LPA
Experienced Candidates: Minimum 30% hike on last drawn salary
Maximum Package: Up to 7.5 LPA
Compensation will be aligned with experience, communication skills and process suitability.
PERKS & BENEFITS
- Both-Side Cab Facility
- Opportunity to work with international customers
- Strong career growth and internal opportunities
- Exposure to multiple international business processes
- Performance-driven rewards and recognition
- Professional and supportive work culture
INTERNATIONAL PROCESSES / DOMAINS Gain exposure across multiple high-growth domains: