Hi Folks,

We are hiring for the below role with leading Bank.

Retention – Customer Care Associate (CCA)

Job Title: Customer Care Associate – Retention

Location: Secunderabad

Shift Time-9.30am to 6.30pm

Week Off- 6days working with Sunday fixed off

CTC: Up to ₹4.5 LPA

Need Graduate with min 1 year of experience in outbound sales from Banking domain.

Job Overview

We are looking for Customer Care Associates for its Retention team . The candidate will be responsible for handling customer interactions through both inbound and outbound calls , resolving customer concerns, and supporting customer retention.

Key Responsibilities

- Handle both inbound and outbound customer calls .
- Interact with customers professionally in Hindi and English .
- Understand customer concerns and provide suitable solutions.
- Focus on customer retention and prevent customer churn.
- Handle outbound sales/retention calls and achieve assigned targets.
- Maintain accurate customer records and update details in Excel/system.




- Ensure a high level of customer satisfaction and service quality.

Candidate Requirements

- Experience in core outbound sales is mandatory.
- Candidates from VRM, Credit Card Sales, Insurance, Banking or similar sales backgrounds preferred.
- Excellent communication skills in English and Hindi .
- Fluency in English & Hindi is mandatory .
- Candidate should know any one regional language .
- Good knowledge of MS Excel .
- Should be comfortable handling both inbound and outbound calls .
- Robust convincing, negotiation and customer-handling skills.
- Target-oriented and customer-focused approach.

Preferred Background

Candidates with experience in

- VRM / Virtual Relationship Management
- Credit Card Sales
- Insurance Sales
- Banking Sales
- Outbound Tele-sales
- Customer Retention

Interested candidates please share your updated resume on [email protected]

📌 Urgent hiring for for Customer Care Associate/Loc-Secunderabad/WFO/NeedGraduate with1+yrs of exp into Sales & CSE/Need immediate joiners
🏢 EarnReady by ShunyaTattvaa Talent Partners
📍 Secunderabad