WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics.
WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.
GDS & Corporate Travel Executive
Company: WNS Global Services
Location: Gurgaon / Gurugram
Experience: 2+ Years
Process: US Travel Voice Process
Shift: 24/7 Rotational Shifts
Education: Minimum Graduate
Employment Type: Full-time
About the Role
Key Responsibilities
- Handle end-to-end travel reservations and ticketing processes.
- Create and manage PNRs using GDS systems.
- Perform ticketing, refunds, cancellations, exchanges, and reissues.
- Handle corporate travel requirements and provide B2B travel support.
- Manage customer and corporate travel queries efficiently.
- Ensure accuracy and compliance while processing travel bookings and transactions.
Qualifications
- Minimum 2+ years of relevant GDS experience.
- Experience in ticketing and corporate travel handling.
- Candidate must be a graduate.
Required Skills
- Solid hands-on knowledge of GDS is preferred.
- Strong end-to-end GDS knowledge, including:
PNR Creation & Booking
Ticketing
Refunds & Cancellations
Exchanges & Reissues
Corporate Travel Handling
- Prior experience in GDS
- Excellent verbal and written communication skills.
- Willingness to work in a 24x7 shift environment.
Preferred Skills Candidates with strong exposure to multiple GDS functions and hands-on experience in corporate travel operations will be preferred.