Job Summary The Office Coordinator will be responsible for handling day-to-day TPA and insurance-related activities along with supporting branch operations and administrative functions. The role includes coordination of TPA/insurance processes, NABH documentation, financial counselling, pharmacy coordination, and occasional reception support to ensure smooth hospital operations.
Key Responsibilities
TPA & Insurance Coordination
- Handle insurance and panel patient documentation and coordination.
- Maintain records related to cashless approvals and claim processing.
- Coordinate with insurance companies and TPAs for patient cases.
- Ensure timely submission and follow-up of required documents.
NABH Documentation
- Maintain NABH-related files, records, and documentation.
- Support implementation and compliance of NABH standards.
- Coordinate with departments for required operational records.
Financial Counselling
- Guide patients regarding treatment estimates and billing processes.
- Explain insurance coverage and payment procedures to patients and attendants.
- Support billing and payment coordination when required.
Pharmacy & Operational Support
- Coordinate with the pharmacy team for operational support.
- Assist in maintaining stock records and internal coordination.
- Support overall branch administration activities.
Reception & Front Desk Support (Occasionally, as per operational requirement)
- Attend patient queries and coordinate appointments.
- Ensure smooth patient flow and proper communication at the reception.
- Maintain patient records and basic administrative data.
Required Skills
- Good communication and coordination skills.
- Basic knowledge of hospital operations and patient handling.
- Understanding of TPA/insurance processes preferred.
- Knowledge of NABH standards will be an added advantage.
- Basic computer knowledge (MS Office, Email, Excel).
Qualification
- Graduate in any discipline.
- Preference will be given to candidates with hospital/healthcare experience.
Experience
- 1- 3 years of experience in hospital operations, administration, TPA handling, or front desk coordination preferred.
Key Attributes
- Multitasking ability
- Team coordination
- Patient-centric approach
- Positive documentation skills
- Ability to work in a fast-paced environment