Job Description Client Success Manager – Finance Shared Services
n Location: Mumba
n iLevel: General Manage
n rExperience: 10–15 Year
n sCTC: Up to ₹50 LP
n A
n Employment Type: Full-ti
n meReporting To: Senior Leadership – Service Delivery / Finance Shared Servic
n esRole Overvi
n ewWe are looking for an experienced Client Success Manager to serve as the key interface between our Finance Shared Services organization and client finance leadershi
n p.Positioned at the General Manager level, this role will be responsible for ensuring exceptional client experience and service delivery across Finance & Accounting operations. The incumbent will act as an embedded finance partner, working closely with senior client stakeholders to ensure delivery consistently meets or exceeds agreed SLAs, KPIs, and business expectation
n s.The ideal candidate will combine strong Finance & Accounting operations expertise, client relationship management, commercial acumen, and service delivery leadershi
n p.Key Responsibiliti
n es1. Client Success & Relationship Manageme
n n ntAct as the single point of accountability for client success across Finance Shared Services engagement
n s.Build and maintain trusted relationships with senior stakeholders including CFOs, Finance Controllers, Shared Services Heads, and Business Leader
n s.Understand client business priorities and translate them into effective service delivery strategie
n s.Serve as the primary organizational representative at the client site, ensuring a high level of professionalism and stakeholder engagemen
n n t.2. Finance & Accounting Service Delive
n n ryOwn end-to-end Finance & Accounting service delivery across multiple process towers and Centers of Excellenc
n e.Oversee processes includin
n g:P2P – Procure to P
n ayO2C – Order to Ca
n shR2R – Record to Repo
n rtTaxati
n onEnsure delivery performance is aligned with contractual commitments, client expectations, and operational standard




n s.Partner with internal delivery teams to address performance gaps and drive continuous improvemen
n n t.3. SLA, KPI & Governance Manageme
n n ntDefine, monitor, and improve SLAs, KPIs, operational metrics, and customer satisfaction score
n s.Establish robust governance mechanisms to monitor service performanc
n e.Conduct performance reviews and develop corrective and preventive action plans where require
n d.Drive data-led conversations with clients around service performance and improvement opportunitie
n n s.4. Business Reviews & Executive Governan
n n ceLead and facilitate Weekly, Monthly, Quarterly, and Annual Business Reviews with client leadershi
n p.Prepare executive-level dashboards, reports, presentations, and performance insight
n s.Ensure alignment between client expectations, business priorities, and service delivery objective
n s.Provide proactive updates on key risks, opportunities, performance trends, and improvement initiative
n n s.5. Escalation & Issue Resoluti
n n onOwn the end-to-end escalation management proces
n s.Ensure client concerns and operational issues are addressed promptly and effectivel
n y.Coordinate with relevant internal teams to identify root causes and implement sustainable solution
n s.Maintain strong stakeholder confidence during critical service situation
n n s.6. Business Growth & Commercial Developme
n n ntIdentify opportunities to expand the scope of Finance Shared Services engagement
n s.Understand client requirements and identify opportunities for additional services, process transformation, and value creatio




n n.Partner with commercial and delivery teams to develop solutions that enhance client value and support business growt
n n h.7. Continuous Improvement & Transformati
n n onIdentify opportunities to improve process efficiency, service quality, automation, and customer experienc
n e.Drive continuous improvement initiatives across Finance & Accounting operation
n s.Leverage operational insights and client feedback to enhance the overall service delivery mode
n n l.Candidate Profi
n leThe ideal candidate should hav
n n e:10–15 years of overall experience in Finance & Accounting operations, Finance Shared Services, Global Business Services, BPO/KPO, or related environment
n s.Solid experience in client-facing service delivery / client success managemen
n t.Demonstrated experience managing senior stakeholders including CFOs, Controllers, Finance Heads, or Shared Services leader
n s.Strong understanding of Finance & Accounting processes including P2P, O2C, R2R, and Taxatio
n n.Proven expertise in SLA/KPI governance and service performance managemen
n t.Experience working with ERP platforms and finance technology ecosystem
n s.Strong business and commercial acumen with the ability to identify opportunities for account growt
n h.Excellent communication, presentation, negotiation, and stakeholder management skill
n s.Experience managing escalations and complex client situations with maturity and discretio
n n n.
n Success Measu
n resThe successful incumbent will be measured
n n on:Client satisfaction and relationship hea
n lthSLA and KPI achievem
n entService delivery quality and consiste
n ncyEscalation resolution and turnaround t
n imeClient retent
n ionProcess improvement and operational efficie
n ncyExpansion of service scope and account gro
n wthQuality of executive governance and business revi
n n ews
n parth.mitra@unisoninternational
.net

📌 Customer Success Manager (Raigarh)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Raigarh