Job Description Position: Operations Manager – AML/KYC International Process
n Location: Chennai
n Shift: Rotational Shifts (24/7 Operations)
n Employment Type: Full time
n Job Summary
n We are seeking an experienced Operations Manager to lead and manage AML/KYC operations for international banking and financial services clients. The ideal candidate will be responsible for driving operational excellence, ensuring regulatory compliance, managing stakeholder relationships, and leading high-performing teams within a fast-paced environment.
n Key Responsibilities
n Operations Management
n n Manage end-to-end AML/KYC operations, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Remediation, and Screening processes.
n Ensure compliance with global AML regulations, KYC requirements, and internal policies.
n Monitor productivity, quality, SLA adherence, and operational performance metrics.
n Drive continuous process improvement initiatives to enhance efficiency and customer experience.
n Identify operational risks and implement corrective and preventive actions.
n n Team Leadership
n n Lead, mentor, and develop Team Leaders and Analysts.
n Conduct regular performance reviews, coaching sessions, and succession planning activities.
n Foster a culture of accountability, collaboration, and continuous learning.
n Manage workforce planning, resource allocation, and capacity management.
n n Compliance & Risk Management
n n Ensure adherence to AML, KYC, Sanctions Screening, and Anti-Financial Crime regulations.
n Support internal and external audits and regulatory reviews.
n Escalate high-risk cases and compliance concerns appropriately.
n Maintain strong controls to mitigate operational and regulatory risks.




n n Stakeholder Management
n n Serve as the primary point of contact for clients and senior management.
n Present operational performance, MIS reports, and business insights to stakeholders.
n Collaborate with compliance, quality, training, and technology teams to achieve business objectives.
n n Reporting & Governance
n n Prepare and analyze operational dashboards and management reports.
n Track key performance indicators (KPIs), quality metrics, and compliance measures.
n Drive governance meetings and action plans for performance improvement.
n n Required Qualifications
n n Bachelor's degree in Business, Finance, Commerce, Banking, or related field.
n 8–12 years of experience in AML/KYC operations with at least 3–5 years in people management.
n Strong understanding of AML regulations, KYC/CDD/EDD, sanctions screening, and financial crime compliance.
n Experience managing large teams within a BPO, Shared Services, Banking Operations, or Financial Services environment.
n Excellent analytical, stakeholder management, and problem-solving skills.
n n Preferred Qualifications
n n CAMS, ICA, ACAMS, or equivalent AML certification.
n Experience working with international banking clients.
n Exposure to Lean Six Sigma or process improvement methodologies.
n n Key Skills
n n AML/KYC Operations
n CDD & EDD Reviews
n Transaction Monitoring
n Sanctions & PEP Screening
n Regulatory Compliance
n Team Management
n Stakeholder Management
n Performance & SLA Management
n Risk Assessment
n Process Improvement
n Reporting & MIS
n n Location: Chennai
n Shift Requirement: Willingness to work in rotational shifts, including weekends and public holidays as per business requirements
n Apply by sharing your resume on - or contact on (phone hidden)

📌 Operations Manager- AML KYC (Chennai)
🏢 TP
📍 Chennai