Job Description We're Hiring | Academic Advisor – Bangalore
n Are you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey.
n Location: Bangalore
n Role: Academic Advisor
n Experience: 2–6 Years in Academics / Student Counselling
n Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams
n Key Responsibilities
n • Act as the first point of contact for students and address academic & administrative queries.
n • Coordinate between students and university departments.
n • Track students' academic progress, submissions, and course requirements.
n • Handle Inbound & Outbound calls, emails, and chats.
n • Support students with semester and subject-related queries.
n • Ensure timely completion of academic requirements.
n • Drive student satisfaction, re-registration, and program completion.
n • Identify and escalate priority issues while ensuring timely resolution.
n • Maintain MIS, reports, and student records using Excel & PPT.
n • Work closely with internal teams, faculty, and SMEs.
n What We're Looking For
n Robust verbal, written & listening communication
n Student counselling / academic process experience
n Problem-solving & interpersonal skills
n Knowledge of CRM / ticketing systems
n Good Excel & reporting skills
n Ability to multitask and work under pressure
n Willingness to work on weekends on a rotational basis