Job Description Position Overview
n We are looking for an E-Commerce Senior Logistics Executive to own the end-to-end order fulfilment ecosystem across our B2B and D2C channels. You will be monitoring and coordinating with our warehouse team, marketplace partners, shipping aggregators, and end customers - ensuring every order leaves on time, every dispute is resolved fast, and every delivery milestone is tracked without gaps.
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n Key Responsibilities
n Supervising Order Processing & Fulfilment
n n Supervise daily B2B and D2C order processing, picking, packing, and dispatch across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B channels.
n Ensure order SLAs are met consistently across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B orders.
n Maintain packaging quality standards aligned with brand guidelines
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n Logistics Coordination
n n Serve as the primary point of contact with Delhivery, Shiprocket and other shipping partners for AWB generation, pickup scheduling, and last-mile coordination
n Coordinate with B2B partners for inward and outward logistics, purchase orders, and delivery confirmations
n Proactively track shipments, flag delays, and drive resolution before customer escalations
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n Disputes & Claims Management
n n Raise, track, and follow up on shipment disputes, lost shipments, RTO (Return to Origin) cases, NDR (Non-Delivery Reports), and damage claims with shipment partners and B2B partners




n Maintain documentation and MIS for all open disputes and resolution status
n Coordinate with the finance team for COD remittances
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n Unicommerce & Systems Management
n n Manage the Unicommerce dashboard for order syncing, inventory updates, manifest generation, and channel-wise fulfilment tracking
n Ensure accurate SKU-level inventory movement records and flag discrepancies proactively
n Liaise with the tech/marketplace team for any Unicommerce integration issues
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n Requirements
n n 2–4 years of experience in logistics/supply chain operations in an e-commerce or D2C brand workplace
n Hands-on experience with Unicommerce (non-negotiable)
n Working knowledge of courier partner portals — Delhivery, and Shiprocket experience strongly preferred
n Familiarity with B2B fulfilment workflows (LR generation, transporter coordination, GRN processes)
n Knowledge of Amazon FBA , Myntra and marketplace SLA frameworks is a must.
n Strong command of Excel/Google Sheets for daily MIS and dispute tracking
n Excellent written and verbal communication - you'll be coordinating with partners daily
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n Key Competencies
n n Logistics and Supply Chain Oversight
n Order and Inventory Management
n Customer Relationship Management
n Data Analysis and MIS Reporting
n Escalation and Complaint Handling
n Cross-Functional Team Collaboration
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📌 Senior Executive Logistics (Noida)
🏢 The Formularx
📍 Noida