Job Description Key Responsibilities n
n 1. Flight Booking & Ticketing
n n Handle domestic and international flight bookings through GDS, airline portals and other booking platforms.
n Search and compare fares, schedules, availability and applicable fare rules.
n Make reservations and issue tickets accurately within defined timelines.
n Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.
n Ensure correct passenger details, fare basis, baggage allowance and other ticketing information.
n 2. Reissue, Cancellation & Refunds n n Process ticket cancellations, refunds and reissues as per airline fare rules.
n Handle schedule changes, flight cancellations and involuntary changes.
n Calculate applicable cancellation charges, reissue fees and fare differences.
n Coordinate with airlines, consolidators and suppliers for refund follow-ups.
n Maintain accurate records of pending refunds and outstanding cases.
n 3. B2B Travel Agent & Corporate Support n n Provide ticketing and reservation support to Zourney's travel agent and corporate customers.
n Respond quickly to booking and ticketing requests received through phone, email and internal platforms.
n Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines.
n Coordinate with the sales and account management teams to resolve customer issues.
n 4. Airline & Supplier Coordination n n Coordinate with airlines, consolidators, GDS providers and other travel suppliers.
n Resolve ticketing failures, payment issues, booking errors and schedule-change cases.




n Track airline notifications and operational updates that may impact customer bookings.
n 5. Operational Excellence n n Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details.
n Maintain proper documentation for all bookings and transactions.
n Follow Zourney's SOPs for booking, ticketing, cancellation, refund and escalation processes.
n Maintain daily MIS for bookings, cancellations, refunds and pending cases.
n Ensure all bookings are completed within agreed SLA/TAT.
n Required Skills & Experience n n 5 - 10 years of experience in airline ticketing, travel reservations or B2B travel operations.
n Strong knowledge of domestic and international air ticketing .
n Hands-on experience with Amadeus / Galileo / Sabre or equivalent GDS platforms.
n Positive understanding of airline fare rules, baggage policies, cancellation and refund rules.
n Experience handling reissues, refunds and schedule changes.
n Strong knowledge of Indian and international airline processes.
n Good communication skills in English and Hindi.
n Strong attention to detail and numerical accuracy.
n Ability to work under pressure and handle multiple booking requests simultaneously.
n Good email, Excel and computer skills.
n Preferred Qualifications n n Experience in a B2B travel agency, travel management company, OTA, consolidator or travel-tech company .
n Experience handling corporate travel bookings.
n Knowledge of NDC and airline direct-connect platforms.
n Experience with international itineraries and complex multi-sector bookings.
n Familiarity with major domestic and international airlines.
n n

📌 Air Travel Ticketing & Booking Specialist (Faridabad)
🏢 Zourney.in
📍 Faridabad