ABOUT TRACXN

Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.

ABOUT THE ROLE

As a Technical Program Manager, you will be responsible for successfully onboarding new clients for API integrations.

You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

KEY RESPONSIBILITIES

API Proficiency

- Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
- Work with the product team to see if the client requirements can be solved

Technical Sales Support

- Own the sales pipeline of clients interested in the API offering
- Work closely with the prospects to understand their needs and integration requirements
- Assist in crafting technical aspects of sales proposals and presentations

Client Onboarding

- Assist clients in testing API integrations in a sandbox environment
- Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
- If needed,



coordinate with the engineering team to deliver production ready code/ API calls to the client

Post-Integration Assistance

- Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
- Offer guidance on optimizing API usage and integrating new features or updates
- Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

WHAT WERE LOOKING FOR

- Bachelor's degree in Engineering with 4–8 years of relevant experience.
- Good understanding of APIs, including integrations and troubleshooting.
- Experience with data transformation and data mapping.
- Prior experience in customer-facing or customer support roles is preferred.

WHAT YOU CAN EXPECT AT TRACXN

- Fixed work timings — 9 hrs 5 days. Respect for personal time; no taking work home.
- A transparent, meritocratic culture where everyone explains the “why” behind their decisions.
- A candid and cooperative environment that values learning, curiosity, and open discussions.
- Managers and mentors who invest in your growth with timely, actionable feedback.
- Continuous learning through real-time projects and cross-functional exposure.

📌 Technical Program Manager - API Support (EMEA Shift) (Bengaluru)
🏢 Tracxn
📍 Bengaluru