Job Description Senior Director – Head of Transition & Service Delivery with a leading multinational organization.
n Location: India (GCC - Outsourced Model)
n Level: Executive Leadership
n Vertical: Enterprise Services / Global Finance & Business Operations
n This role will lead the Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners.
n Key Responsibilities
n n Lead end-to-end global transitions across Finance, HR, and technology shared services
n Oversee service delivery across captive GCC and BPO operations
n Drive SLA/KPI governance, service quality, standardization and operational excellence
n Govern strategic Tier-1 BPO partners, including commercial performance, productivity and contractual compliance
n Lead automation, RPA, AI, digital workflow and continuous improvement initiatives




n Drive measurable improvements in cost, productivity, efficiency and service experience
n Partner with senior stakeholders including CFO, CPO, Chief AI Officer and Regional Leadership
n n Ideal Profile
n n 18+ years of experience in GBS, GCC, Shared Services or large-scale BPO-enabled environments
n Proven leadership in global transitions and multi-functional operating models
n Strong experience across Finance / HR / technology shared services
n Experience managing hybrid captive + outsourced delivery models
n Solid BPO commercial and vendor governance experience
n Exposure to RPA, AI, workflow automation, analytics and process optimization
n Experience managing globally distributed teams
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📌 Director - Head of Transition & Service Delivery (Mumbai)
🏢 Domnic Lewis
📍 Mumbai