- Manage process redesign, AI-driven solutions, and change management projects for our business transformations group, working closely with Sales and Marketing functions.
- Work on large scale transformation of CRM systems Salesforce along with other integrated systems like Marketo, Snowflake
- Conduct in-depth analysis of client functions, including processes, systems, and controls.
- Partner with stakeholders to define target operating models and develop transformation roadmaps.
- Design and implement solutions to improve efficiency, accuracy, and compliance.
- Recommend and support the adoption of new technologies, such as new system and technologies, cloud solutions, and AI based solutions.
- Manage project scope, timelines, and budgets.
- Communicate effectively with all levels of the organization, from business stakeholders teams to senior management.
- Develop and deliver training materials to ensure user adoption of recent processes and systems.
- Manage change effectively and mitigate risks.
- Prepare project plans/status reports and track progress on the projects
- Facilitate cross functional/interdepartmental requirements gathering and solution design
- Document current business process flows and problem statements
- Work with Sales and Marketing project team members in supporting them with day-to-day issues
- Coordinate and manage application support with vendors and external consultants
Preferred candidate profile
- Masters degree in business administration.
- Minimum of 6-8 years of experience in business transformation or a relevant field
- Strong problem-solving and critical thinking skills.
- Proven experience in process improvement methodologies.
- Excellent project management, analytical, and communication skills.
- Ability to work independently and as part of a team.
- Experience in Systems Analysis and Requirements gathering
- Excellent communication skills (verbal and written)
- Strong interpersonal and organizational skills and able to work well with high performance teams
- Self-starter, action oriented with strong recognition of schedule
- Ability to comfortably work in an intensely deadline-oriented environment
- Experience in Application software Implementation and Project Management
- Experience with Salesforce and other integrated systems (e.g. Marketo, Snowflake) is desired
- Experience with SDLC and/or Agile Methodology
- Understanding of on premise/Cloud/SAAS Systems
- Experienced and Proficient in Systems and Process Documentation
- CRM and integrated systems- Salesforce, Marketo, Snowflake
- MS Office/Projects/Visio
- Project Management system - Wrike
📌 Team Lead, Business Transformation (Gurugram)
🏢 Cvent
📍 Gurugram
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