Job Description Responsibilities
n n Act as the primary point of contact for client governance and provide a high-touch "Silk Glove Treatment (SGT)" experience to drive successful adoption of AI and automation solutions.
n Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficiencies
n Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groups
n Gather, prioritize, and translate client and delivery requirements into clear functional specifications, partnering with Acuity's Tech team and Delivery teams for implementation
n Drive user adoption, engagement, and change management activities to maximize solution utilization and business impact
n Monitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realization
n Establish and manage governance cadences with clients, including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolution
n Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements,



fixes, and continuous improvements
n Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rollout
n Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experience
n n Required Background
n n Post-Graduation in any stream (technology background preferred)
n Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementation
n Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.
n Robust understanding of Banking domain (commercial and investment banking)
n Passion to help find new technology solutions and drive operational efficiencies
n Strong stakeholder management, program governance, business analysis, and change management skills
n Ability to manage multiple tasks simultaneously and deliver timely resolutions
n Proficiency in MS Office suite specially Microsoft Excel, Word and Power Point
n

📌 Associate/Assistant Director - AI Adoption & Governance (Faridabad)
🏢 Acuity Analytics
📍 Faridabad