Job Description Client Relationship Manager
n TECEZE Chennai, Tamil Nadu, India (On-site)
n Job Title: Key Account Manager/ Client Relationship Manager
n Location: Chennai, Bangalore, Pune, Mumbai
n About Teceze
n Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions. Our Digital Workplace Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe.
n Key Responsibilities:
n Client Relationship Management:
n n Serve as the main point of contact for assigned clients, ensuring seamless communication and collaboration.
n Build and maintain strong, long-term relationships with key stakeholders within the client's organization.
n Conduct regular client meetings to understand their needs, challenges, and feedback. Address client concerns and ensure resolution in a timely and professional manner.
n n Managing Day-to-Day Client Requests:
n n Coordinate with internal teams (technical, sales, operations) to address client requests effectively. Monitor service delivery to ensure adherence to agreed SLAs and quality standards.
n Track and manage support tickets, ensuring timely resolution and updates to the client. Provide regular updates on ongoing projects and status reports.
n n Revenue Growth and Account Expansion:
n n Identify and pursue opportunities to grow account revenue through cross-selling and upselling of IT services.
n Develop and present tailored proposals and service enhancements to meet client objectives.
n Negotiate contracts and renewal terms in collaboration with the sales and legal teams. Collaborate with clients to identify current projects or technology requirements.
n n Strategic Account Planning




n n Develop account plans that align with the client's business goals and IT strategy.
n Monitor and analyze account performance, identifying areas for improvement.
n Maintain a deep understanding of the client's industry trends, challenges, and emerging opportunities.
n n Upselling and Promotion of IT Services:
n n Proactively recommend relevant IT services and solutions that align with the client's needs. Conduct product demonstrations, presentations, and workshops as needed.
n Stay updated on the organization's service offerings, ensuring alignment with client opportunities.
n Support marketing initiatives by introducing clients to new solutions, promotions, or events.
n n Reporting and Documentation:
n n Prepare regular performance and account management reports for both internal and client review.
n Maintain detailed records of client interactions, feedback, and account progress in CRM systems.
n Provide insights and updates to senior management on account growth and challenges.
n n Required Qualifications:
n n Bachelor's degree in IT, Business Administration, or a related field.
n 5+ years of experience in client relationship management within the IT services industry.
n n Key Skills:
n n Strong interpersonal and communication skills.
n Excellent problem-solving and negotiation abilities.
n Proficiency in CRM tools (e.g., Salesforce, Zoho CRM).
n Basic understanding of IT services and solutions, such as Managed Services, Cloud Solutions, and IT Infrastructure.
n Ability to manage multiple clients and prioritize tasks effectively.
n Strong analytical skills to monitor account performance and identify growth opportunities.
n n Key Performance Indicators (KPIs):
n n Client satisfaction and retention rate.
n Revenue growth from assigned accounts.
n Percentage of upsell/cross-sell opportunities converted.
n Timely resolution of client requests and adherence to SLAs. Frequency of client engagement and feedback sessions
n

📌 Client Relationship Manager (Chennai)
🏢 TECEZE
📍 Chennai