Job Description Location: Gurugram, Onsite
n Job Summary:
n Experienced and results-oriented Senior Manager/ Associate Director - Commercial Lending Operations to lead large-scale commercial lending operations supporting a US banking client. The role will be responsible for driving operational excellence across the lending lifecycle, managing high-performing teams, ensuring regulatory compliance, delivering client commitments, and spearheading transformation initiatives.
n The ideal candidate will possess deep expertise in Commercial Lending, Credit Administration, Loan Servicing, Syndicated Loans, Covenant Monitoring, and Portfolio Management, along with robust stakeholder management skills and a proven track record of leading large operations teams in a banking or financial services environment.
n Key Responsibilities
n Business & Operations Leadership
n n Lead end-to-end Commercial Lending Operations supporting US banking clients.
n Manage large teams across multiple lending functions and ensure achievement of operational KPIs and SLAs.
n Drive operational efficiency, productivity improvement, and cost optimization initiatives.
n Monitor daily operations and establish robust governance mechanisms to ensure consistent service delivery.
n Develop and execute strategic plans aligned with business objectives and client expectations.
n n Commercial Lending Operations Management
n n Oversee operational activities across:
n Loan Origination Support
n Credit Documentation Review
n Loan Closing & Funding
n Loan Servicing
n Syndicated Loan Administration
n Covenant Monitoring
n Collateral Management
n Portfolio Reporting
n Exception Management
n Ensure timely and accurate processing of commercial loan transactions.




n Drive controls around lending documentation, funding, servicing, and reporting activities.
n n Client Relationship Management
n n Act as a senior point of contact for US banking clients.
n Conduct regular business reviews and operational governance meetings.
n Build strong relationships with client stakeholders and identify opportunities for growth and service enhancement.
n Manage escalations and drive timely resolution of critical issues.
n n Risk, Compliance & Controls
n n Ensure compliance with US banking regulations, internal policies, audit requirements, and risk management frameworks.
n Strengthen operational controls and mitigate process risks.
n Support internal and external audits by ensuring readiness and timely closure of observations.
n Drive adherence to quality control standards and regulatory requirements.
n n People Leadership
n n Lead, mentor, and develop managers and team leaders.
n Build a high-performance culture focused on accountability, customer service, and continuous improvement.
n Manage workforce planning, succession planning, talent development, and employee engagement initiatives.
n Foster an inclusive and collaborative work environment.
n n Transformation & Continuous Improvement
n n Lead Lean, Six Sigma, Automation, and Digital Transformation initiatives.




n Identify opportunities for process reengineering and workflow optimization.
n Collaborate with technology and transformation teams to implement operational improvements and automation solutions.
n Drive innovation to enhance customer experience and operational effectiveness.
n n Performance Management
n n Establish KPIs and operational dashboards.
n Analyze business performance trends and implement corrective actions.
n Deliver productivity, quality, and customer satisfaction targets.
n Present operational updates and strategic recommendations to senior leadership.
n n Required Qualifications
n n Degree in Finance, Accounting, Business Administration, Economics, or related field.
n Master's degree (MBA/PGDM) preferred.
n 14-18 years of experience in Banking Operations, Commercial Lending, or Corporate Banking Operations.
n Minimum 8+ years of experience leading large teams and managing client-facing operations.
n Strong understanding of:
n Commercial Lending
n Credit Risk Processes
n Loan Documentation
n Loan Servicing
n Syndicated Lending
n Collateral Management
n Covenant Compliance
n Portfolio Management
n n Preferred Skills & Competencies
n Technical Skills
n n Commercial Lending Lifecycle Expertise
n Syndicated Loans Administration
n Credit Documentation Review
n Loan IQ, ACBS, AFS, PrecisionLender, or equivalent platforms
n Operational Risk & Compliance Management
n Data Analysis and Performance Reporting
n n Leadership Skills
n n Strategic Thinking
n Executive Presence
n Stakeholder Management
n Client Relationship Management
n Program and Change Management
n Decision-Making and Problem-Solving
n

📌 Associate Director (Gurugram)
🏢 Anaptyss
📍 Gurugram