Job Description Role Summary
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n Verticurl is looking to hire a Client Services Manager to join our Client Servicing team in India. This is a hybrid role, combining account management responsibilities with hands-on consulting support. The individual will act as a subject matter resource on B2B and B2C marketing engagements, supporting proposals, pre-sales activity, and delivery on existing client accounts.
n This role suits a smart, hands-on professional who is comfortable moving between strategic client conversations and detailed proposal or delivery work, without requiring a large supporting team.
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n Key Responsibilities
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n Client Servicing and Account Management
n n Support day-to-day account management for a portfolio of client engagements across B2B and B2C sectors.
n Act as a point of coordination between clients, internal delivery teams, and Verticurl leadership.
n Track project status, timelines, and deliverables to ensure client satisfaction and quality standards are met.
n Support in preparing monthly and quarterly business reviews, sharing marketing insight and platform performance.
n Build strong working relationships with client stakeholders, partners, and internal cross-functional teams (Ogilvy, VML, GroupM, and other WPP entities).
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n Pre-Sales and Proposal Support
n n Support pitch presentations and proposal preparation, particularly on non-technical and commercial narrative sections.
n Collect client briefs and requirements for new opportunities and translate these into structured proposal inputs.
n Assist in structuring customer journeys, campaign strategies, and engagement plans as part of solutioning.
n Coordinate with subject matter experts (Technology, Creative, Data) to consolidate proposal content into client-ready output.
n Support contract and Statement of Work coordination as required.
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n Consulting and Advisory
n n Serve as a subject matter resource on B2B and B2C marketing best practices, including CRM, CDP, and marketing automation fundamentals.
n Help identify relevant marketing KPIs for clients and highlight areas of improvement.
n Support the development of client success plans outlining critical success factors and recommendations.
n Stay current on MarTech, CX, and AI trends relevant to client industries.
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n Candidate Profile
n Qualifications
n n Bachelor's or Master's degree in Marketing, Business, or a related field.
n 5+ years of relevant experience.
n Prior exposure to data-driven marketing in an agency environment or client-side role of similar scope.
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n Area and Requirement
n Industry Exposure - MarTech / AdTech space, with B2B and B2C engagement experience
n Platform Familiarity - Exposure to CRM, CDP, marketing automation, commerce, or web analytics tools
n Reporting - Robust Excel and BI reporting skills
n Communication - Strong verbal and written English communication
n Working Style - Comfortable working independently and as part of a multi-cultural, multi-agency team
n Mindset Proactive, resourceful, detail-oriented, and comfortable with a high volume of concurrent work
n Analytical Ability - Able to structure processes, identify gaps, and propose practical solutions
n Orientation - Results-oriented, deadline-driven, and growth-minded
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n Ideal Candidate Traits
n n Hands-on and execution-focused, not purely strategic or purely administrative.
n Able to independently draft proposal content and account update documentation with minimal supervision.
n Comfortable operating in a hybrid role that blends account coordination with light consulting deliverables.
n Growth mindset, with interest in developing into a broader consulting or client leadership role over time.
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📌 Client Services Manager (Coimbatore)
🏢 Verticurl
📍 Coimbatore