Job Description Position: Customer Support Executive
n Company: Teleperformance
n Employment Type: Full-Time
n About the Role
n Teleperformance is hiring energetic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
n Key Responsibilities
n n Handle inbound and outbound calls, chats, or emails.
n Resolve customer queries and provide accurate information.
n Maintain a high level of professionalism and customer satisfaction.
n Document interactions and update records in the system.
n Meet performance metrics such as quality, productivity, and turnaround time.
n n Eligibility Criteria
n n Excellent communication skills in English.
n Basic computer knowledge is required.
n Willingness to work in rotational shifts.
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