Job Description Hello,
n Hirning for Customer Support ( US healthcare )
n Experience: 1 + Years
n Location: Kolkata / Noida
n Notice Period: Immediate Joiner
n Max Rate- up to 5 LPA
n Shift- Night shift (Work from office )
n Desired candidate profile
n n Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
n Excellent verbal and written communication skills in English with strong comprehension abilities
n Valuable working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
n Ability to analyze information accurately and maintain attention to detail
n Willingness to work in a 24x7 environment
n Open to working from the office




n n Job Description
n n Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)
n Capable of identifying, capturing, and documenting denial reasons accurately
n Update claim status, notes, and actions in the respective systems and databases
n Coordinate with internal teams to resolve claim-related issues and ensure timely closure
n Meet productivity, quality, and compliance targets as defined by the process
n Maintain confidentiality and always adhere to client and organizational policies.
n

📌 Customer Service Representative (Kolkata)
🏢 The Hird
📍 Kolkata